Shipping Policy
Effective since May 24, 2026
This shipping policy explains how Acusius handles ready-stock and pre-order processing, shipping cost calculation, tracking, and delivery issues so customers understand the flow from checkout.
Ready-Stock Order Processing
Ready-stock orders are processed after payment is verified and shipping data is confirmed complete. Processing includes stock checks, quality control, packing, and shipment creation.
- Orders placed outside operating hours may be processed on the next business day.
- Processing estimates may change during high order volume, promo periods, national holidays, or courier operational issues.
- Customers receive tracking information after shipment is created and tracking data is available.
Pre-Order Product Shipping
Pre-order products are shipped after production is complete, quality control is passed, and payment has been settled. Pre-order estimates are projections that may change with production and distribution conditions.
- Pre-order shipping starts after production is complete and full payment has been received and verified.
- If there is a significant production delay, Acusius will provide updates through available communication channels.
Address and Customer Responsibility
Customers must ensure recipient name, contact number, full address, postal code, district/city, and delivery notes are correct before checkout. Address mistakes can cause delays, return-to-sender, or extra charges.
- Address changes can only be assisted if the order has not entered the shipping stage.
- If delivery fails because the address is incomplete or the recipient cannot be reached, reshipping costs may be charged to the customer.
Shipping Cost and Courier Estimate
Shipping cost and arrival estimates follow data from courier or delivery partners available during checkout. Delivery estimates are not guaranteed dates because the process is handled by the courier network after handoff.
- Tariff, route, service area, or estimate changes may occur according to courier policy.
- Delays caused by weather, warehouse overload, area restrictions, disasters, or courier operational issues are outside Acusius direct control.
Tracking and Received Packages
After tracking is available, customers can monitor shipping status through the tracking page or relevant courier system. If shipment status has an issue, customers can contact Acusius with their order number and supporting proof.
- Make sure the package is received by the correct recipient before confirming receipt.
- If packaging looks damaged on arrival, document the package condition before opening.
- Keep an unboxing video to support investigation if there is a missing or damaged item.