Privacy Policy

Data We Collect

We collect data customers provide when creating an account, filling an address, checking out, sending payment proof, contacting support, or using order-related features.

• Identity information such as name, email, WhatsApp number, and account details.
• Shipping information such as address, city, postal code, courier notes, and chosen shipping service.
• Transaction information such as order number, payment method, payment status, transaction amount, and payment proof.
• Site usage information that helps us understand page performance, session security, and service quality.

Why We Use Data

Data is used proportionally to keep orders tidy from checkout until packages are received. We do not sell customer personal data to third parties.

• Verify accounts, orders, payments, and transaction status.
• Calculate shipping costs, create shipments, display tracking, and help investigate courier issues.
• Send important updates related to orders, pre-orders, payments, production, shipping, returns, or refunds.
• Improve security, prevent service abuse, and maintain Acusius operational quality.

Payment, Shipping, and Operational Partners

To handle payment and shipping, some data may be processed by operational partners such as payment gateways, courier services, infrastructure providers, or notification systems. Shared data is limited to the information required to complete the process.

For example, address information is needed by couriers for delivery, while transaction information is required by payment gateways to process and verify payment.

Security and Data Retention

Acusius applies reasonable technical and operational measures to protect customer data from unauthorized access, misuse, alteration, or improper disclosure.

Data is stored as long as needed for transactions, customer support, administrative obligations, security, dispute resolution, or compliance with applicable terms.

Customer Rights

Customers may request help to update account data, correct addresses, ask about data usage, or request deletion of certain data as long as it does not conflict with transaction needs, security, and Acusius recordkeeping obligations.

• Make sure requests are sent from the email or contact linked to the relevant account or order.
• For active orders, some data is still needed until the process is complete.
• Acusius may request additional verification before processing requests related to personal data.

Policy Changes

This policy may be updated when features, operational processes, service partners, or compliance needs change. The latest version will appear on this page and applies from its update date.